Refund policy

30-Day Fit Promise

Try the Zoomie Robe at home. If the fit isn’t right, you may request a return or exchange within 30 days of delivery. Items must be clean, unwashed, and in resalable condition.

How to request a return or exchange: Email hello@zoomierobe.com with your order number and the reason for your request. We’ll reply with the next steps and return instructions.

Damaged or incorrect items: Contact us promptly and include clear photos. We’ll arrange a replacement or refund and cover return shipping if a return is required.

Other eligible returns: Return shipping is the customer’s responsibility. We do not charge a restocking fee. Approved refunds are issued to the original payment method within 7 business days of receiving and inspecting the return. Your bank or card issuer may need additional time to post the refund.